Refund policy

Cancellation Policy

 

What is V-CUBE Designs Cancellation Policy?

You can cancel an order until it has been processed in our warehouse by contacting our customer support team at +91-9910063960. This does not include items purchased on sale. Once cancelled, the amount paid by you will be credited back into your bank account in the form of a cash refund within 7 – 10 working days.

I just cancelled my order. When will I receive my refund?

If you have selected Cash on Delivery, there is no amount to refund because you have not paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your account within 7-10 working days after your order has been cancelled. Any coupons used are also reinstated to your account.

 

Return and Exchange Policy

 

What is V-CUBE Designs Return and Exchange Policy?

V-CUBE Designs Return and Exchange Policy offers you the option to return or exchange items purchased on V-CUBE Designs within 7 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your bank account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to - availability of the item in our stock, reason for return and condition of the original product returned to us.

The following EXCEPTIONS and RULES apply to this Policy:

•    All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. tray must be packed in the original packaging as well and returned), and should not be broken or tampered with.

•    Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

•    Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team. In case you had purchased an item which has a free gift / offer associated with it and you wish to return the item, the maximum of Refunds / Free item MRP will be debited until the satisfactory receipt of all free gift(s) / offer item(s) that are shipped along with it.

•    If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

 

Once your return is received by us, it will be inspected by our team and the product purchase cost you will be reimbursed subject to your return having met the requirements of this Policy.